Are you ready to learn more about how to build better work relationships and employee engagement?  The first statement in Gallup’s 12 key indicators of employee engagement says:  I know what is expected of me at work.  If any employee answers “no” then their level of engagement isn’t optimal and here’s why it matters.

Gallup Inc. has found that the most “engaged” workplaces are:

  • 50% more likely to have lower turnover
  • 56% more likely to have higher-than-average customer loyalty
  • 38% more likely to have above-average productivity
  • and 27% more likely to report higher profitability

Concept: Employees want to contribute and add value to the organization, but they are not always sure how.  Leaders need to clarify expectations and make sure employees are clear about what is expected of them.

Ask Yourself: When was the last time I communicated to my employees what I expect of them?

Take Action: Select an employee and have a conversation to clarify job expectations.  Start by asking them, “What do you think is expected of you at work?” Based on the answers, you can add and clarify as needed.

Reflect: In what other ways can I continue to bring clarity about job expectations to my employees?

Next: Continue to have “job clarifying” conversations with all your direct reports.  

I would love to hear how taking this leadership action helped you, so please come back and leave a comment.

If you missed Tip #3 – Communicate with Care you can check it out here.

Thank you for coming along for this ride.  I hope to see you next week when we focus on how developing other people helps you become a better leader.

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