Mastering Challenging Conversations
The measure of successful dialogue is not whether or not you have a tough problem to deal with, but whether it’s the same problem you had last year. We all have to face challenging conversations in a variety of areas –from having awkward or failing business relationships, to dysfunctional teams, to poor employee performance, etc.\n\nPaying attention to both content […]
Now Hear This
Sometimes it is good for the teacher to become the student. I am taking a yoga teacher certification course and in the first part of our training we focused on observing and listening. This is a good lesson for leaders – talk less, listen more. By focusing on listening, leaders can discover what their employees […]
Shut Up and Listen
Good listening—the active and disciplined activity of probing and challenging the information garnered from others to improve its quality and quantity—is the key to building a base of knowledge that generates fresh insights and ideas.\n\nPut more strongly, good listening can often mean the difference between success and failure in business ventures AND in life.\n\nBy recognizing […]